Case 06 · Logistics · 2022–2025 · From public sources

Logivity

Logivity is an open transport platform where shippers and carriers work from the same shipment data. I led its UX, and Invoice Matching is where that shared data paid off.

Role: UX Lead & AI Builder at Logivity AB (Volvo Group), owning UX research and design across Connect, Loadboard, Visibility, Invoice Matching and Time Slot
Team: Logivity’s React front-end team · the Figma design system library (WCAG 2.1 AA) we built and maintained together · ongoing user research and usability testing with real users

saved on one logistics flow, said an Invoice Matching pilot collaborator (Logivity, Jan 2025): 180 000 SEK
shipments through the platform (Logivity, Sep 2025): 1M+
main services on one platform, as Logivity listed them (Mar 2025): 5

The product

Logivity started inside the Volvo Group. A shipper uses it to find a carrier for a load, follow the truck and check the invoice. The carrier that wins the load books its ramp slot on the same platform.

Around half the trucks in the EU drive empty, Logivity says. Its interviews put wasted capacity mainly down to “a lack of data and, not least, communication between actors”. I led UX research and design so each step starts with what the last one already knew.

One door for both sides

For a spot load, finding a carrier often meant phoning and emailing round. Loadboard sent the load to the carriers a shipper picked instead. We moved it behind one navigation with Connect, the service where shippers and carriers share transport data, so a firm that both ships and carries could switch views from a drop-down.

Source: Logivity release notes, Nov 2023

November 2023: two services behind one navigation, with a switch between shipper and carrier views. Source: Logivity release notes, Nov 2023 (opens in new tab)

The shipment keeps its context

Winning the load in Loadboard is a promise, and keeping it happens in Connect. So what was agreed had to cross over: when a carrier won a load, we sent the assignee into Connect with it, and the location’s opening hours too. Connect picked up where the deal left off.

Source: Logivity release notes, Mar 2024

March 2024: the assignee on the Loadboard offer goes with the won shipment into Connect. Source: Logivity release notes, Mar 2024 (opens in new tab)

Learn a pattern once

If notes worked one way in Connect and another in Loadboard, you’d have two products. We shipped them to both in one release: a notebook on each row, green when there’s a note. By August 2025 Invoice Matching’s review list had the same notebook, for notes to the carrier.

Source: Logivity release notes, Apr 2024

April 2024: one notes pattern in Connect and Loadboard, reused later in Invoice Matching. Source: Logivity release notes, Apr 2024 (opens in new tab)

Where it is, without leaving the list

Once the truck’s moving, the shipper wants to know where it is and when it’ll arrive. Visibility put the answer on the shipment row: a map icon that showed the vehicle live. We tested it with customers in real conditions, and later the map added the plate and a predicted ETA.

Source: Logivity article, Visibility launch, Sep 2024

March 2025: the map opened from the shipment row, with the vehicle’s plate, its shipment and a predicted ETA. Source: Logivity release notes, Mar 2025 (opens in new tab)

The ramp joins the platform

There’s a ramp at both ends of the trip, and that’s where carriers wait. With Time Slot they book loading and unloading slots at the sender’s and receiver’s facilities, and each booking’s status updates in real time. Logivity says customer feedback suggests carriers can expect around 50% less waiting.

Source: Logivity article, Time Slot launch, Apr 2025

April 2025: booking a slot on a facility’s loading and unloading ramps. Source: Logivity release notes, Apr 2025 (opens in new tab)

Check against what’s already booked

Then the carrier invoices. Is the amount right? Invoice Matching worked out what each shipment should have cost from its data and pricelist, set the invoice beside it and left each difference to a person. One pilot collaborator said deviations caught on a single logistics flow saved them 180 000 SEK.

Source: Logivity press release, Invoice Matching launch, Jan 2025

August 2025: booked cost from the shipment and pricelist, next to what the carrier invoiced, with the difference to review. Source: Logivity help centre, how to review invoiced shipments, Aug 2025 (opens in new tab)

The invoice gets handed on too

Rejected costs go back to the carrier, and each shipment still needs a cost area. Credit notes were matched against the invoice, a fully credited shipment accepted itself, and rules set the cost area. In October 2025 Cycleurope said of the service we built: “We have saved time on this service, but also reduced actual costs”.

Source: Logivity release notes, Apr 2025

April 2025: the carrier’s credit note matched against the invoice, and the fully credited shipment accepted itself. Source: Logivity release notes, Apr 2025 (opens in new tab)

Public sources

Next case · 07

Optilo TMSCarriers cross-referenced shipments by hand. I led the redesign, and the multi-identifier search we shipped cut context-switching 40% and took lookups from minutes to seconds.